The position of NOC Engineer at Atlantic requires a broad knowledge base of networking, server support, and the implementation and administration of virtual environments.
On-site and remote IT support of technical issues with regards to Microsoft's core business applications and operating systems
Site surveys performed in preparation of on-boarding new clients, or upcoming project work.
Project work for client-site equipment refreshes. This includes the buildout of network, server and storage hardware, software recommendations, and physical installation at the customer site.
Technical services and support at the network level, including WAN and LAN connectivity, routers, firewalls, and security
Installation and support for remote access platforms such as VPN, Terminal Services, and Citrix
Support of internal networks and VoIP phone platform
Level 3 ticket handling
Provide escalated support for the technicians in the Network Operations Center. (NOC)
Escalate urgent matters with the NOC and ATO IT management ensure we are meeting our service level agreements
Improve customer service, perception, and satisfaction
Document client site hardware, processes and procedures. Results are posted to IT Glue.
Background in networking and routing protocols. Experience with Cisco equipment a plus
Configuring and supporting firewalls and wireless networking
Ability to support Atlantic internal networks and VoIP phones
Experience with server builds, configuring and troubleshooting desktops and laptops
Ability to configure and support VMware and storage area networks
Background in on-prem and cloud-based backups
Experience in supporting the Microsoft Exchange environment
Problem solving, troubleshooting and diagnosis skills for technical issues
Strong interpersonal and communication skills, active listening and customer-care focus
Ability to multi-task and adapt to changes
Must have own vehicle to travel to client sites in the NY/NJ areas.
Street: 400 Broadacres Drive
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