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The position of NOC Engineer at Atlantic requires a broad knowledge base of networking, server support, and the implementation and administration of virtual environments.

  • On-site and remote IT support of technical issues with regards to Microsoft's core business applications and operating systems

  • Site surveys performed in preparation of on-boarding new clients, or upcoming project work.

  • Project work for client-site equipment refreshes. This includes the buildout of network, server and storage hardware, software recommendations, and physical installation at the customer site.

  • Technical services and support at the network level, including WAN and LAN connectivity, routers, firewalls, and security

  • Installation and support for remote access platforms such as VPN, Terminal Services, and Citrix

  • Support of internal networks and VoIP phone platform

  • Level 3 ticket handling

  • Provide escalated support for the technicians in the Network Operations Center. (NOC)

  • Escalate urgent matters with the NOC and ATO IT management ensure we are meeting our service level agreements

  • Improve customer service, perception, and satisfaction

  • Document client site hardware, processes and procedures. Results are posted to IT Glue.

  • Background in networking and routing protocols. Experience with Cisco equipment a plus

  • Configuring and supporting firewalls and wireless networking

  • Ability to support Atlantic internal networks and VoIP phones

  • Experience with server builds, configuring and troubleshooting desktops and laptops

  • Ability to configure and support VMware and storage area networks

  • Background in on-prem and cloud-based backups

  • Experience in supporting the Microsoft Exchange environment

  • Problem solving, troubleshooting and diagnosis skills for technical issues

  • Strong interpersonal and communication skills, active listening and customer-care focus

  • Ability to multi-task and adapt to changes

Must have own vehicle to travel to client sites in the NY/NJ areas.

ID: 2019-1190

Street: 400 Broadacres Drive

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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